Deutsche Telekom shows how AI is reshaping telecom at the level of the entire operating model

I’d like to share a notable AI update from Deutsche Telekom: the company is not just rolling out tools, but pursuing an AI-native transformation.

More than 50,000 employees now use ChatGPT Enterprise and APIs every month.
Since the beginning of 2026, AI tool usage has increased by 546%.

AI is being deployed in customer care, live translation, in-call assistants, and post-call summaries.
At the same time, AI is helping optimize network operations in real time.

The key takeaway is clear: AI should reshape processes, not sit on top of them.

In my view, the companies that win will be those that redesign workflows, not just automate individual tasks.

How do you view this AI-native approach to business?

#AI #telecom #OpenAI #digitaltransformation