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A practical guide to CRM–ERP integration: data to synchronise, sources of truth, APIs and webhooks, duplicate protectio…
An order arrives, gets paid, reserves stock, goes to the courier and comes back as a report — without a single manual re-entry. Here is what that looks like inside.
Discuss your storeThe customer picks an itemThe product page shows real stock instead of “check availability”
Item in the basketStock is reserved so two buyers cannot take the last unit
CheckoutAddress, delivery method and price are calculated by zone and weight
PaymentCard, bank transfer or cash on delivery — with declines handled
Warehouse and courierThe order reaches the carrier with a waybill and tracking number, no retyping
Customer and reportThe buyer gets a status, the store gets revenue, margin and order source
We look at how products are described, where stock lives, who packs an order and how it ships.
Filters that fit your range, size and colour variants, availability, related items and clear photos.
A short path to payment, guest checkout, address autofill and honest delivery pricing.
We connect your bank's card gateway, cash on delivery and instalments where needed.
We link the site to your accounting system: a sale removes stock, a delivery puts it back.
Orders are handed to the carrier, waybills print, the customer gets tracking and statuses.
Orders, returns, discounts and stock in one place, with access rights per role.
Revenue, average basket, repeat purchases, abandoned baskets and the source of every order.
Fast catalog pages, product markup for Google and clean URLs for indexing.
We migrate products and customers, train the team and watch the store after launch.
| Ready-made template | A VMTech store | |
|---|---|---|
| Stock levels | Updated by hand | Come from the accounting system |
| Delivery pricing | One flat rate for everyone | By zone, weight and carrier |
| Handover to the courier | Copy-pasting into the carrier's portal | Automatically, with a tracking number |
| Changes to fit your process | Only within the platform's limits | Designed around your case |
| Order data | Live inside the platform | Your database, access and exports |
| Cost over time | Subscription plus a fee per add-on | Development and support, no per-add-on fees |
Contracts with the bank and the carriers belong to the store: fees and rates stay on its side. VMTech designs, builds, connects and maintains the system.
Pick a layer to see what data moves both ways and what happens when something fails.
The store sends the amount and order number, the gateway returns the payment result. A decline is not lost: the order stays marked “awaiting payment” and the customer gets a link to retry.
A paid order creates a shipment in the carrier's system and receives a tracking number. Statuses flow back to the customer, and the store sees where a parcel is stuck.
The exchange runs both ways: accounting provides stock and prices, the store returns sales. If the link breaks, orders are not lost — they wait for it to come back.
Every order carries its source: campaign, channel, page. So you see not “how many clicks” but which advertising brought paid orders.
Not a report on request, but a working board: orders, payments, delivery and where buyers drop off.
The figures illustrate the interface; they are not a specific store's results.
The cost depends on three things: the size of the range, the number of integrations and how far your process differs from the typical one. A hundred-item store with one carrier and one payment method costs noticeably less than a catalog of several thousand products with an accounting sync. We quote after reviewing the process, not before.
We usually show a first working version with catalog, basket and payments within a few weeks, then connect stock, delivery and analytics. The exact timeline depends on content readiness: product descriptions and photos are most often the longest part.
Yes. We migrate products, categories, customers and order history, keep existing page addresses or set up redirects so search positions are not lost. Before the switch the store runs in parallel, so you can compare and decide calmly.
The card acceptance contract is between the store and its bank — fees and terms stay between you and the bank. We handle the technical side: connecting the gateway, configuring 3-D Secure, processing declines, refunds and partial cancellations, and walking through test mode with you before going live.
That makes things easier, not harder. The accounting system stays the source of truth for stock and prices, the site pulls them on a schedule or on events, and sales flow back. Keeping two catalogs by hand is then unnecessary.
If the products live in an accounting system or a spreadsheet, we migrate them automatically. If descriptions are missing, we show what a product page needs to be found in search and your team fills the catalog in the admin panel; we can take that on if needed.
Yes, and we design from the phone rather than adapting afterwards. Most buyers in Serbia arrive on mobile, so the basket, checkout and payment are tested on real devices, not just in a narrowed browser window.
The store stays under support: we watch availability and payments, update the system, resolve integration errors and refine what the analytics point to. Access to the server, database and code belongs to you.
