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Copying addresses into the carrier's portal is the most common cause of delivery errors and the dullest job in a store. It can be removed entirely.
Discuss the automationPriced at checkoutThe price is calculated by zone, weight and size — the customer sees the real amount
The order is paidPayment, or confirmation of cash on delivery, starts shipment preparation
The shipment is createdData goes into the carrier's system through its interface — no address is retyped
Waybills printedIn one batch for the whole shift instead of one document at a time across tabs
The customer is notifiedThe tracking number and link go out by SMS or email automatically
Statuses come backCollected, in transit, delivered or returned — visible in the order without opening the portal
Who packs, who prints, when the courier arrives and where the time is lost today.
Integration with the carriers that cover your routes — one or several at once.
Pricing by zone, weight and size, with your markup or free delivery above a threshold.
Suggestions while typing and required-field checks, so the courier is not hunting by description.
Waybills and the shift's dispatch list printed as one file rather than order by order.
Tracking number, status changes and a pickup reminder — by SMS or email, automatically.
A refused parcel puts stock back and updates the order without manual edits.
Times, return rates, delivery cost per route and a comparison between carriers.
Contracts with the carriers belong to the store — rates and terms stay between you and them. We are responsible for the technical link, error handling and reporting.
With those that expose an interface for integration — which is all the major carriers operating across Serbia. We start with the one you already have a contract with and add a second where it helps: different routes and weights are cheaper with different carriers.
Yes. You define the rule: by zone, weight, order value or whether a pickup point is near the customer. The system proposes an option at checkout and creates the shipment with the chosen carrier. Manual override stays — a rule should not tie your hands on exceptions.
The order does not hang. The job to create the shipment goes into a queue and retries, and the owner sees it is not created yet. When the carrier responds, the accumulated shipments are processed in sequence — nothing has to be finished by hand.
Yes, with one caveat: the money arrives from the carrier later and as a single sum per period. Such orders follow their own chain of statuses, and reconciliation runs against the carrier's report: which parcels are paid, which came back and how much is still in transit.
One carrier with rate calculation and waybill printing usually takes weeks. The long pole is not development but getting access to the carrier's interface and agreeing document formats — we run that in parallel so no time is lost.
