Local in Serbia
We know local providers.
ABOUT
VMTech DOO Beograd — an engineering team for digital systems
We are a local technology company in Serbia with international experience. We build systems, not isolated pages — and support them long-term.
Belgrade, Serbia
Registered 11 Dec 2024
Customers in 30+ languages
Support under SLA
International experience
We work with international standards.
Engineering approach
Strategy → optimization → creation → support.
Multilingual communication
Russian, Serbian and English — across projects and support.
A MANAGED SOLUTION
We stay with the system after launch
VMTech delivers a fully managed solution: the infrastructure is watched, the commitments are in the contract, and responsibility for a working system rests with us.
-
Critical infrastructure under monitoring Servers, queues, integrations and telephony report continuously. We hear about a failure first — before your customer does.
-
Configurations are documented Every setting is described and versioned. The system stays yours: handing it to another team is a matter of reading the docs.
-
Backups are automated Backups run on a schedule, and each one counts as valid only after a successful restore.
-
Commitments are fixed in an SLA Response time and escalation order are fixed in the contract and measurable.
THE LANGUAGE CONTOUR
Three languages are how we work. More than thirty is how the system works
Your business writes once
Your order is ready
SRRUEN
The customer reads it in theirs
Srpski Vaša porudžbina je spremna
English Your order is ready
Русский Ваш заказ готов
Deutsch Ihre Bestellung ist fertig
Italiano Il tuo ordine è pronto
Türkçe Siparişiniz hazır
العربية طلبك جاهز
中文 您的订单已就绪
Español Tu pedido está listo
Français Votre commande est prête
Magyar A rendelése elkészült
Ελληνικά Η παραγγελία σας είναι έτοιμη
and22
The return path
متى يصل الطلب؟
When will the order arrive?AR
The customer wrote in Arabic. Your operator sees the question in the company's working language — and answers in it.
The site, the documentation, the interfaces and the support run in Serbian, Russian and English. This is not about knowing three languages — it is about building multilingual systems properly: separate content, hreflang, localised date and currency formats, its own semantics per language. You can check it right here: you are reading one of three versions of this site.
Your business writes once — the customer gets the answer in their own language. The voice assistant speaks, chat and email reply, and inbound messages arrive inside the company already translated into its working language. No need to hire thirty operators: the customer's language stops being a limit on the business.
THE WORKING MODEL
The complexity is ours. The transparency is yours
How it actually works Integrations, synchronisations, stock reconciliation, error handling, on-call duty. Dozens of nodes, each with its own format, its own maintenance window and its own way of breaking.
How it looks to you One manager runs the whole project. One contact, a clear status, no approval layers and no five-way email threads.
Technological map
How we build digital products
-
01
Technical description
At the very beginning of any collaboration, we receive a textual description of the task from the client. If necessary, before this, we can sign a Non-Disclosure Agreement, known as an NDA. We understand that you may have your own technical tasks that you want to keep confidential. The NDA — guarantees you and us that the essence of our collaboration will remain only between us. In turn, you will receive a high-quality technical implementation from us.
-
02
Preparation of a conceptual solution
After receiving the technical description of the task, our team conducts a detailed analysis of the requirements, develops the solution architecture, and determines the key technologies. Then roles are distributed, timelines and resources are assessed. Mockups, database schemas, and APIs are created, and technical specifications are prepared. Active discussions are held between developers, designers, and analysts for optimal project execution.
-
03
Approval of the solution with the client
At the solution approval stage, the IT company team interacts with the client, presenting the development concept, technical architecture, and key functional elements. Prototypes, diagrams, and interface layouts are demonstrated, technical details and possible limitations are explained. The client can make adjustments and clarifications, which are analyzed by the team for their impact on timelines and budget. After the final approval of the documentation and requirements, the team moves on to the development stage.
-
04
Writing code and development
At this stage, the team begins the direct development of the software product. Developers write code according to the approved architecture and technical specifications, following clean code principles and selected standards. Integration of databases, APIs, and necessary services is carried out. Code versioning is done using version control systems (Git). Developers conduct unit testing, fix bugs, and regularly synchronize with the team to monitor task completion.
-
05
Testing, deployment, and project handover
After the development is completed, the testing phase begins, during which the functionality of all features is checked, and bugs are found and fixed. Automated and manual tests, load testing, and security checks are used. After successful testing, the project is deployed on the production server. Final approval with the client, staff training, and documentation preparation are conducted. The final step is the handover of the project and its maintenance.
TEAM COMPETENCIES
Who exactly does the work
Five engineering areas. Each has its own page describing what we can do there.
Telephony and voice systems
IP telephony, routing, call recording and analysis, voice assistants, CRM wiring.
Backend and web development
Server logic, databases, interfaces, multilingual sites and customer portals.
Integrations and data exchange
APIs, exchange with accounting and warehouses, payments, delivery, queues and retries.
Operations and servers
Deployment, monitoring, backups, updates and incident review.
Process automation
Scenarios instead of manual work: notifications, documents, statuses, reports and reminders.
INTEGRATIONS & EXPERIENCE
Systems we have practical experience with
WOLT
We connect shops to Wolt delivery: an order leaves your system for the courier platform and its status comes back. Catalogue, stock and delivery time stay in one contour.
ALTABANKA
We set up online payment acceptance and statement reconciliation. Payments, refunds and transaction status reach your accounting system without manual entry.
SAP
We build the exchange between SAP and the working systems: documents, items and stock sync on a schedule, and discrepancies land in a log instead of silence.
1C
We automate the transfer of documents and stock between production, the warehouse and points of sale. Data in 1C updates on events rather than an end-of-day export.
FACTS AND COMPANY DATA
Verifiable company data
- Legal name
- VMTech DOO Beograd
- Registration number
- 22069152
- Tax ID (PIB)
- 114779614
- Registered on
- 11 December 2024
- Registered address
- Topalovićeva 4, 11050 Belgrade, Serbia
- Phone
- +381 11 4183 540
- hello@vmtech.rs
- Area served
- Serbia and international projects
- Company working languages
- Serbian · Russian · English
- Customer communication languages
- in automation — more than 30
QUESTIONS ABOUT THE COMPANY
What people usually ask before the first call
Who is VMTech and what do you do?
VMTech DOO Beograd is an engineering company in Belgrade. We connect telephony, CRM, payments, delivery and communications into one managed contour and support it long-term. We do not build isolated pages — we build systems that keep working after handover.
Where is the company based and what are its details?
Belgrade, Topalovićeva 4, 11050. Registration number 22069152, tax ID 114779614, registered on 11 December 2024. The data can be verified in the APR registry.
What languages do you work in?
There are two different answers here. The company itself runs projects, documentation and support in Serbian, Russian and English — a human answers in those. The systems we build serve customers in more than thirty languages: the voice assistant speaks, chat replies, and inbound messages reach the company translated into its working language.
Can my business answer customers in a language none of my staff speaks?
Yes — that is exactly what the language contour is for. Your operator writes in their working language, the customer reads it in theirs. It works the same way back: a question in Arabic or Turkish arrives already translated, tagged with its source language. You do not need a separate hire per language.
How does working together start?
With a written description of the task. If needed, we sign an NDA first. Then we analyse the requirements, propose an architecture and an estimate, agree it with you, and only then write code. The five stages are described above on this page.
What does support and maintenance include?
Monitoring of critical infrastructure, automated backups verified by restore, documented configurations and a response time fixed in the SLA. We learn about a failure, not your customer.
Do you work outside Serbia?
Yes. The company is registered in Belgrade and knows the local payment, delivery and telecom providers, but we run projects outside Serbia too. The multilingual contour exists precisely so that the customer's geography is not a limit.
Contact us
A short question, a clarification or a request for a call. We answer in Serbian, Russian and English.
Contact usDiscuss a project
If you have a task and requirements, fill in the brief. Then we arrive at the first call with an estimate rather than questions.
Discuss a project