Terms of Service

These Terms of Service (hereinafter referred to as the “Terms”) govern the use of services and offerings provided by VMTech DOO Beograd (Tax ID: 114779614, Registration Number: 22069152), registered in Serbia. These Terms constitute a legally binding agreement between the user (hereinafter referred to as the “Client”) and VMTech DOO Beograd (hereinafter referred to as the “Company”).

1. General Provisions

Use of the Company's services implies full acceptance of these Terms. If the Client disagrees with any part, they must cease using the Company's services.

2. Provision of Services

The Company provides services in the fields of web development, IT integrations, business process automation, digital marketing, and related technologies. Specific terms and scope of services are defined in the contract or technical specification signed between the Client and the Company.

3. Rights and Obligations of the Parties

3.1. Obligations of the Company

• Provide services in accordance with the agreement and technical requirements.
• Ensure the confidentiality of the Client's data.
• Inform the Client in a timely manner about the progress of the work.

3.2. Obligations of the Client

• Provide necessary information and access required for the provision of services.
• Pay for the Company's services in a timely manner.
• Not use the Company's services for illegal purposes.

4. Cost and Payment Procedure

Payment for services is made based on the issued invoice. Payment methods include bank transfer in RSD, EUR, or USD. The Company reserves the right to suspend services in case of payment delay exceeding 10 business days.

5. Liability of the Parties

• The Company is not liable for losses incurred due to improper use of the services by the Client.
• The Company is not responsible for service disruptions caused by force majeure, actions of third parties, or technical malfunctions beyond the Company's control.
• The Client is fully responsible for the content of uploaded data and its compliance with the laws of Serbia and the EU.

6. Confidentiality and Data Protection

The Company processes personal data in accordance with the Personal Data Protection Law of the Republic of Serbia and the EU General Data Protection Regulation (GDPR). The Client agrees to the processing of data necessary for the provision of services.

7. Intellectual Property

All rights to the developed software, design, code, and other materials created by the Company belong to the Company unless otherwise specified in the contract.

8. Changes to the Terms of Service

The Company reserves the right to make changes to these Terms. The updated version of the Terms will be published on the official website.

9. Dispute Resolution

All disputes arising in connection with the execution of these Terms are resolved through negotiations. If no agreement is reached, the dispute is submitted to the competent courts of Serbia.

These Terms constitute a legally binding agreement between the Client and the Company. Use of the Company's services implies full acceptance of these Terms.

User-requested AI callback

By submitting the request, the user expressly asks for one immediate callback from a VMTech voice AI consultant to the supplied number. The call may be initiated 24/7 immediately after confirmation. It is a response to the user's individual request, not an unsolicited marketing call or standing consent for future calls.

The conversation is handled by an AI agent. To provide, secure and quality-control the consultation, VMTech may process the phone number, optional name, language and current-page context, together with the call recording, transcript and a short summary. The user is informed about the AI nature and conversation processing in the form and at the start of the call.

The AI consultant may present approved pages, scroll and highlight content, and fill only a draft of a supported form after a separate visible browser confirmation. The agent cannot solve captcha/OTP, grant consent or finally submit a form for the user. Permission applies only during that call and may be refused or withdrawn.

Separate consent for promotional messages

Promotional SMS and promotional messages in selected messengers require separate, optional and pre-unchecked consents. Refusal does not affect the requested callback. Each consent may be withdrawn at any time by writing to hello@vmtech.rs, after which the relevant channel is added to the suppression list.

Do-not-call rules, abuse and appeal

VMTech respects applicable do-not-call rules. An immediate callback from this form is made only on the user's express request; future sales calls are not permitted without a separate legal basis or consent. A conversation repeatedly used for abuse, harassment or cost generation may be ended and the number temporarily excluded from the callback channel. A permanent block requires an administrator decision. Appeals and manual review requests may be sent to hello@vmtech.rs.

Socium: workspace export and closure

An authorised user may prepare an export of company data currently retained by Socium. The archive is available for 24 hours and excludes access tokens, signing secrets, other workspaces' data and external systems. The company is responsible for controlling its authorised users' export access and for securely keeping a downloaded copy.

Workspace closure requires fresh confirmation of the password and company name. Receipt of new events and API access stop immediately; Socium data is then deleted by a background process. The connected Instagram profile is not deleted on Meta. A user may separately disconnect an Instagram account while preserving its local history, or remove that account and its history from Socium. A workspace with several users must be closed through VMTech administration.