A voice AI agent for inbound and outbound calls: available 24/7, follows business workflows, performs actions in connec…
A practical guide to CRM–ERP integration: data to synchronise, sources of truth, APIs and webhooks, duplicate protectio…
Each system works on its own. The trouble starts at the seams: data gets moved by hand and nobody knows which copy is right. Integration removes the seams.
Discuss a projectOne event on the site, and the data reaches every system in the right format, with validation and a retry if something fails.
Which systems take part, what fields they hold and what counts as the source of truth for each value.
What goes where, at which moment, how often, and what happens when data conflicts.
SKUs, units, currencies, tax rates and statuses are reduced to one shared vocabulary.
REST and SOAP APIs, webhooks, FTP file exchange, direct database access — whatever the system offers.
Retries, a queue of undelivered items, notifications to the owner and a manual re-run.
A history of every request and response, so disputes are settled on facts rather than memory.
We test the exchange against a data copy, so live databases stay clean during setup.
The exchange diagram, a field reference and instructions for when an outside system changes.
Access to outside systems and their licences stay with you. We work within what their interfaces allow, and say up front when a system simply cannot do what is needed.
There are usually more options than it seems. Many programs can export and import files on a schedule — enough for stock and prices. Sometimes read access to the database exists. If neither is available, we say so before the work starts, not after.
It depends on what the system allows and what the business needs. Orders and payments usually go out immediately on an event. Stock and prices go by event if webhooks exist, or on a schedule if polling is required. We pick a frequency that stays inside rate limits.
It happens, so the exchange is built to fail loudly. Monitoring catches the rise in errors, the log shows which request stopped working and the queue holds the data until it is fixed. We repair the connector and replay what accumulated — no orders are lost.
Yes, but a matching rule has to be agreed first: by phone, by email, by tax number. We look at the real duplicates in your data, propose the rule with the fewest errors and route ambiguous cases to a separate list for a human to check.
You do. The code, the exchange design and the documentation are handed over with the project, and server access stays yours. We do not build integrations as a black box that cannot be maintained without us.
