The manual interviewing problem
A large call volume needs many interviewers, consistent delivery of questions and later consolidation of answers. Progress and exceptions often become visible only after the campaign.
Automated telephone surveying Research automation platform
Automated telephone surveys
A platform for automated telephone surveys: from an approved questionnaire and calls to structured answers, campaign control and data export.
Start the voice demo
Automated telephone surveys are a working service for companies that need telephone surveying without the manual workload of a large interviewing team. The AI interviewer follows an approved questionnaire, respects question branching and records answers in the agreed structure.
The platform connects contact lists, calls, statuses, answers, a control dashboard and results export. Your team remains responsible for research goals, sampling, quotas and interpretation; VMTech implements and maintains the technical workflow.
Research, not customer support
Survey is designed for systematic data collection. For support, bookings, status checks and other operational calls, we use the separate AI Call Centre project.
The Automated telephone surveys solution
One controlled workflow connects the questionnaire, contacts, automated interviews, statuses and results. Test calls precede the campaign, while authorised staff monitor the work and export structured data.
From questionnaire to data
01
Goal and questionnaire
Questions, branching, required answers and conversation rules are defined.
02
Contacts and pilot
A bounded contact set is loaded and the agent is tested with real answers.
03
Telephone campaign
The AI interviewer conducts every conversation using the same approved logic.
04
Control and export
The team reviews statuses and receives structured results for further analysis.
Where companies use Survey
Market research
Habits, needs and product choice using methodology owned by the client or research partner.
Customer satisfaction
Feedback after a purchase, delivery, visit or use of a service.
Employee research
Structured answers under privacy and access rules agreed separately for the project.
Product testing
Responses to features, flavours, packaging, price or a new service.
Layers of the working product
Estimate campaign duration
Enter the contact volume, average interview length and planned concurrent calls.
Theoretical campaign duration
This is a theoretical estimate. It excludes unanswered calls, retries, sampling rules, calling windows and telecom constraints.
VMTech provides the technical platform and implementation. Methodology, sampling, quotas, legal basis and interpretation are defined for the specific project.
See how an automated telephone survey works
Start the voice demo, then send us your goal, approximate sample and expected result for a pilot.
